Every guest heard.
Every team
connected.
Turn everyday guest requests into thoughtful service. One place for your guests to ask, and your team to make it happen.
The whole hotel.
One helpful conversation.
A fresh towel. A late-night question. A dinner order.
Bring the little things that make a great stay together.
Front desk
A warm welcome. Answers to the everyday questions.
“What time is breakfast?”Housekeeping
Fresh towels, a room refresh, a little extra comfort.
“Two extra towels, please.”Room service
From browsing the menu to an order for the kitchen.
“Can I order dinner?”Maintenance
The right details, sent to the right service team.
“The AC isn’t cooling.”Concierge
Local recommendations and help with the next stop.
“Can you arrange a cab?”Thoughtfully designed for independent hotels. Ready to be shaped by our first pilot partners.
A simple request.
A connected response.
Step into your guest’s shoes. Then see what your team sees.
Ready when your guest is.
Send the sample message to see the request arrive here, with the room and details already attached.
Your team’s next step, made clearA guided simulation with sample data. No AI service, hotel staff, kitchen, or payment system is contacted.
More clarity for your team.
More care for your guests.
Give every request a place, an owner, and a next step. So the next shift can pick up right where the last one left off.
The full story, in one place
Room details and conversation history travel with each request.
A clear view of what needs attention
See open work, track progress, and spot requests waiting for help.
Your people stay in control
Staff accept tasks, manage priorities, and confirm when work is done.
A good day starts here.
Here’s what’s happening around your property.
The context stays. Even when the team changes.
Let technology handle the handoffs.
Leave the hospitality to you.
We’re building Ordonai with a simple belief: your team’s time is best spent making people feel welcome.
Let’s make
things clear.
Everything you might be wondering
before we say hello.
Do guests need to download an app?
No. The planned guest experience opens in a mobile browser from your hotel’s link or a QR code. In our current preview, guests use a phone number registered by reception and a simulated verification code.
What happens when the assistant can’t help?
The intended workflow passes the conversation and request details to the appropriate hotel team. Staff can take ownership and update the guest. The interactive demo illustrates this handoff with sample requests; it does not contact real staff.
Does 24/7 assistance mean 24/7 service delivery?
The assistant is designed to receive requests and answer hotel-approved questions around the clock. Housekeeping, dining and maintenance still depend on your hotel’s operating hours and staff availability. A received request is not a confirmed delivery.
What can I try today?
You can explore the interactive workflow on this page, plus the guest and staff UI previews through Log in. AI replies and phone verification are simulated. Live notifications, production authentication, payments and PMS integrations are not connected yet.
How would a pilot work for my hotel?
We would agree on a small starting scope, configure your property information and departments, and work with your team to evaluate the experience. Pilot availability, onboarding, pricing and support would be agreed before any commitment. Submitting an enquiry does not enrol or charge you.
Is Ordonai also being built for PGs and co-living?
Yes. The product preview includes a PG experience. Our initial hotel pilot page focuses on hotel teams, while resident-specific workflows can be discussed as part of your enquiry.
Your hotel.
Our next
chapter.
We’re looking for thoughtful hotel teams to help shape Ordonai. Tell us a little about your property and the everyday challenges you’d like to solve.
Tell us about your hotel.
A few details to start a better conversation.